REFUNDS & RETURNS

At Zovater Incorporation, customer satisfaction is our priority. As manufacturers and suppliers of high-quality sports gear, we strive to ensure every order meets your expectations. However, we understand that situations may arise where refunds are necessary.

Eligibility for Refunds

We offer refunds under the following circumstances:

1. Defective Products: If you receive items that are damaged, defective, or do not meet the agreed-upon specifications.
2. Incorrect Orders: If you receive an incorrect product due to an error on our part.

Refund Conditions

• Refund requests must be made within 7 days of receiving your order.
• Products must be unused, in their original condition, and accompanied by proof of purchase.
• Customized or personalized items are not eligible for refunds unless there is a manufacturing defect or error.

Process for Refunds

1. Contact us at [insert email/phone number] with your order details and a description of the issue.
2. Provide clear photos of the product to help us assess the situation.
3. Once your request is approved, we will process the refund within 10 business days.

Non-Refundable Cases

• Refunds will not be issued for delays caused by customs, shipping, or unforeseen circumstances outside our control.
• Changes or cancellations of orders after production has started are not eligible for refunds.

We are committed to addressing your concerns promptly and professionally. If you have any questions about our refund policy, feel free to reach out to our support team

.